General Information - Ordering, Shipping, Returns, Privacy
Ordering & Payment
Our website provides a secure method for you to place you orders. We encourage you to place your orders online for the ease, most up to date inventory, and real-time payment processing. In lieu of placing an order online, we are available to take your order over the phone or via email. You can reach us by phone at 0478 59 59 46 or email us at firstname.lastname@example.org.
The following payment methods are accepted by our online store: Credit Card (MasterCard, Visa & American Express), PayPal and Direct Bank Deposit.
If you would like to layby items please send us an email and we will happily organise this for you.
All prices shown throughout our website are in Australian dollars unless otherwise noted, inclusive of GST.
If you choose direct deposit, please make payments using the order number as your reference to: The Little Kidz Closet, BSB: 083152 Acct No: 133138230
For direct deposit, funds need to be received within 5 days of purchase. If funds are not received within this time frame you will be contacted and the order may be cancelled. Your order cannot be dispatched until all funds are cleared.
We offer free shipping on orders over $200. Excluding remote areas (as classified by Fastway), furniture pieces and large items. We will contact you with a shipping cost after the order is placed for those three exclusions.
In order to ensure quality timely delivery of the items you ordered from our store, we deliver by Australia Post and Fastway Couriers. We will endeavour to choose the most economical method for shipping your order while taking into account the parcel size and delivery time requested. If you wish to select a specific delivery method, please make sure to include those details in the comments of your order.
For most of the items in our catalogue, our store will automatically calculate the Australian shipping price at checkout.
Please note that furniture and large items will not have a delivery cost applied at checkout. Please contact us prior to purchasing furniture of larger items for freight costs so we can find the best shipping at the lowest price for our customers and check the availability.
In addition to our standard delivery , we offer an optional delivery method of Express Post for the order that just cannot wait.
Most orders will be dispatched within 2-4 business days of payment being processed. Please allow 6-8 weeks for furniture delivery.
If an order has not arrived please contact the carrier that your order was dispatched with, quoting your order number and following their process to advise them that your order has not arrived. If the carrier is unable to find your items, please contact us and we will also contact them. Please note that during peak shopping seasons you may experience delays with shipping that are outside our control.
International orders - We will contact you with a shipping cost after the order is placed. Alternatively, please contact us prior to ordering for shipping cost. Please be aware we do not ship bulky items internationally. There are no returns on international orders.
We do not except change of mind returns on Sale, Clearance or Reduced Price items.
We understand that shopping online is different from shopping in a traditional store. We will gladly exchange your item if for some reason you are unhappy with your purchase. We must insist though that the item is returned in the original packaging, undamaged, unworn, unwashed with all tags attached within 7 days. Please note we do not except returns on sale items, international shipped or made to order items, and there will be an additional delivery fee applied to exchanged items.
If returned as outlined above and we agree to refund, shipping will not be refunded.
As part of our quality control procedures, all items are checked thoroughly when packed for dispatch. In the unlikely event that your item be damaged or faulty, please notify us immediately.
Please forward all returns to: The Little Kidz Closet, Glen Huntly LPO, P.O. BOX 230, Glen Huntly VIC 3163
While we take every effort to ensure your delivery is received by you securely, we cannot be responsible for items that are misplaced by Australia Post.
We understand the importance of privacy when shopping on line. We will respect your privacy and will keep all of your personal details secure and confidential. Any information you give to us is only used in the course of processing your order. We do not sell, exchange, or disclose your personal details unless required by law.
As part of our privacy and security commitment, our store utilises an encrypted secure payment gateway through Stripe and PayPal.
- All content (images, descriptions, pricing, etc.) on our website may not be copied or used without our express written consent.
The Little Kidz Closet