General Information - Ordering, Shipping, Returns, Privacy, Sales
Ordering & Payment
Our website provides a secure method for you to place you orders. We encourage you to place your orders online for the ease, most up to date inventory, and real-time payment processing. In lieu of placing an order online, we are available to take your order over the phone or via email. You can reach us by phone at 0478 59 59 46 or email us at firstname.lastname@example.org.
The following payment methods are accepted by our online store: Credit Card (MasterCard, Visa & American Express), PayPal and Direct Bank Deposit.
If you would like to layby items please send us an email and we will happily organise this for you.
All prices shown throughout our website are in Australian dollars unless otherwise noted, inclusive of GST.
If you choose direct deposit, we will be in touch with account details for payment.
For direct deposit, funds need to be received within 5 days of purchase. If funds are not received within this time frame you will be contacted and the order may be cancelled. Your order cannot be dispatched until all funds are cleared.
Please note that the delivery information you provide should be checked during the confirmation the process as we are not liable for loss due to incorrect details eg address being provided.
We reserve the right to cancel your order if any of the information provided is found to be incorrect for example an email address or phone number; or if we have tried to contact you and had no response.
Newsletter discounts do not apply to furniture. We reserve the right to alter or disallow use of discounts/offers on products without notice.
We reserve the right to disallow or cancel the use of gift cards/discounts/offers on orders without notice.
Shipping & Delivery
We offer free shipping on orders over $150. Excluding remote areas (as classified by Fastway), furniture pieces and large items. We will contact you with a shipping cost after the order is placed for those three exclusions.
In order to ensure quality timely delivery of the items you ordered from our store, we mainly deliver using Australia Post and a range of other Courier services. We will endeavour to choose the most economical method for shipping your order while taking into account the parcel size and delivery time requested. Parcels will be sent with an Authority to Leave at the front door. If you wish to select a specific delivery method, please make sure to include those details in the comments of your order. Any additional costs will be communicated.
If you choose the Authority to Leave option and your package and your item is stolen from your premises after the delivery person has left then there is nothing that we can do. You will need to report to the police. Your item will not be replaced or resent by us or the supplier. It is your responsibility to provide a safe space for delivery.
Backorder items will be shipped when they become available or will be shipped directly by the supplier. If you order a backorder item, and need something for a certain date we recommend checking about the estimated date of delivery.
For most of the items in our catalogue, our store will automatically calculate the Australian shipping price at checkout.
Please note that furniture and large items will not have a delivery cost applied at checkout. Please contact us prior to purchasing furniture of larger items for freight costs so we can find the best shipping at the lowest price for our customers and check the availability.
In addition to our standard delivery , we offer an optional delivery method of Express Post for the order that just cannot wait.
Most orders will be dispatched within 2-4 business days of payment being processed. Please allow 6-8 weeks for furniture delivery.
If an order has not arrived please contact the carrier that your order was dispatched with, quoting your order number and following their process to advise them that your order has not arrived. If the carrier is unable to find your items, please contact us and we will also contact them. Please note that during peak shopping seasons you may experience delays with shipping that are outside our control.
International orders - Please be aware we do not ship bulky items internationally. There are no returns on international orders.
The Little Kidz Closet is located in Brisbane, with fulfilment centres for certain products in Brisbane, Melbourne, Sydney and New Zealand.
We do not except change of mind returns on Sale, Clearance or Reduced Price items.
We understand that shopping online is different from shopping in a traditional store. We will gladly exchange your item if for some reason you are unhappy with your purchase. We must insist though that the item is returned in the original packaging, undamaged, unworn, unwashed with all tags attached within 7 days. Please note we do not except returns on sale items, international shipped or made to order items, and there will be an additional delivery fee applied to exchanged items.
If returned as outlined above and we agree to refund, shipping will not be refunded.
A $20 admin fee for cancellations and returns applies.
For more detailed information on order cancellations, returns and exchanges CLICK HERE
For Warranty Enquiries CLICK HERE
As part of our quality control procedures, all items are checked thoroughly when packed for dispatch. In the unlikely event that your item be damaged or faulty, please notify us immediately.
Please forward all returns to: The Little Kidz Closet, P.O. BOX 343, Red Hill QLD 4059
While we take every effort to ensure your delivery is received by you securely, we cannot be responsible for items that are misplaced by Australia Post, Fastway or other shipping suppliers.
For more information CLICK HERE
We reserve the right to alter any sale offers or exclude products without notice. Sales are only open to in-stock items. All sales have a date range or until sold out. If items are sold out during a sale or promotion you will be notified by email after the end of the sale or sooner if possible. Sales unless otherwise stated are for full priced stock only. Packages are not included in sales unless otherwise advised. Sale orders are confirmed and final on fulfilment. Furniture and large items are excluded unless stated otherwise, feel free to get in touch if you would like to double check on any products. Products in any sale activity are included or excluded at our discretion.
Shipping cost in not included any promotional or sale activity unless otherwise specified. Shipping for furniture and large items is not calculated at checkout this will be an additional cost.
Sale items cannot be returned or refunded.
Afterpay is a third party provider and the terms and conditions of their service can be found on their website.
Afterpay can only be used by those with an Afterpay account directly with them. Items can only be shipped once the Afterpay Settlement has been confirmed. Shipping or any other associated order costs cannot be added to Afterpay once the product purchase has been made - the overall cost cannot be increased once the Afterpay payment has been made. For Afterpay purchases, any refunds will be made to Afterpay not directly to the customer. Any disputes about money transfers or payments will be directed to Afterpay.
Afterpay is available for Australian and New Zealand customers.
We understand the importance of privacy when shopping on line. We will respect your privacy and will keep all of your personal details secure and confidential. Any information you give to us is only used in the course of processing your order. We do not sell, exchange, or disclose your personal details unless required by law.
As part of our privacy and security commitment, our store utilises an encrypted secure payment gateway through Stripe and PayPal.
Our ContentAll content (images, descriptions, pricing, etc.) on our website may not be copied or used without our express written consent.
The Little Kidz Closet
ABN 34 646 366 181