Free Shipping, Shipping Options and Shipping Queries
SHIPPING QUERIES & FAQs
If you have not received your tracking number, please check your spam / junk folder. Please add our email address to your safe sender list or contact list to receive updates.
If you would like to know estimated delivery time frames please see below. Please note that public holidays and peak periods will affect these delivery time frames.
If the tracking number you have does not have any tracking information, please use the contact form to send us a query including your order number.
If your tracking says it has been delivered but you have not received the package please contact the carrier that your order was dispatched with, quoting your order number and following their process to advise them that your order has not arrived.
If an item is lost by the shipping company will have to follow their company claims process if one exists.
If insurance has not been requested and paid for, or specific delivery method requested i.e. signature on delivery there may be no recourse with the shipping company if an item is lost or damaged in transit.
During peak shopping seasons and public holidays you may experience delays with shipping that are outside our control.
Estimated Delivery Window
Orders leave out warehouse 2-4 working days after placement unless the items is on back-order. Items in back order will ship when they arrive.
Please note these time frames are estimates only. They apply from the time that the item is picked up by the courier. Most packages are sent from Metropolitan Melbourne. Days are based on working days excludes public holidays and weekends.
Remote areas are not covered by the below as they vary greatly depending on the location. Regional areas can vary also depending on the area.
Sydney 2-3 days
NSW regional 4-6 days
Melbourne 1-2 days
VIC regional 2-4 days
Brisbane 3-4 days
QLD regional 5-6 days
Adelaide 2-3 days
SA regional 4-6 days
Perth 6-7 days
WA regional 8-9 days
NEW: CLICK AND COLLECT AVAILABLE MON-SUN IN CARNEGIE 3163.
9.30am to 4.30pm. EMAIL OR REQUEST WHEN PLACING AN ORDER to firstname.lastname@example.org or use contact form.
SAME DAY SHIPPING available for additional cost in Melbourne inner and outer suburbs only. Please email email@example.com to obtain a quote before 11am for same day. Price guide - inner Melbourne $35; Outer Melbourne $75. Price based on KM's.
FREE SHIPPING TERMS
We offer free shipping on orders over $150 in Australia only, excluding rural and remote areas (as classified by Fastway Grey and White areas see below) of Australia, furniture pieces and large items.
We offer free shipping on orders over $300 for international orders, excluding remote areas, furniture pieces and large items.
$10 SHIPPING for standard size packages within Australia under 3.5kg excluding furniture or large items.
We will contact you with a shipping cost after the order is placed for the above exclusions.
Fastway map below to signify rural and remote areas not covered by free shipping.